Conditions for return
The product must include the original tags (hand tag, brand tag or other tags that come with the product), user manual, warranty cards, certificates of authenticity and accessories. Please Make sure the product is unused, unworn, unwashed, not altered and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. Return the product in its original and undamaged manufacturer packaging / box. Please check the following return conditions for a physical product.
Clothing / fashion
Return for clothing or fashion items is possible if
- Product delivered is not same as shown/advertised in product description
- Product delivered is torn, used or having a faulty condition (e.g. sewing, mismatched sizing)
- The product’s color is not one which you ordered or a wrong color was delivered.
N.B. We do not issue refund for clothing / fashion items. Only exchange is possible if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.
Electronics and Accessories
Return for electronics and accessories is possible if
- Product delivered is damaged (physically destroyed or broken)
- Product delivered is defective (faulty or malfunctioning) condition
- Product delivered is incorrect (not as advertised)
- Product delivered is incomplete (missing parts/accessories)
N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.
Music
Return for music items is possible if
- Product delivered is physically destroyed or broken
- Product delivered is defective (faulty) condition
- Product delivered is incorrect (not as advertised)
- Product delivered is incomplete (missing parts)
N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.
Home Appliances and Others
Return for home appliance and other products ordered from this website is possible if
- Product delivered is damaged (physically destroyed or broken)
- Product delivered is defective (faulty or malfunctioning) condition
- Product delivered is incorrect (not as advertised)
- Product delivered is incomplete (missing parts)
N.B. Replacement/Exchange is possible depending on availability of stock. Otherwise you will get refund if conditions are met. “Change of mind” / “no longer needed” will not be considered for a return.